College of Design · University of Kentucky
Last reviewed: July 24, 2026 · Maintained by: CoD Tech Help · Next review: December 2026
Plan ahead: Allow time for downloads, account verification, license requests, and checking that each required application opens successfully.
You'll need: stable Wi-Fi, your linkblue username and password, Duo on your phone, and a laptop that is plugged in.
Where to get help: CoD Tech Help — joe.brewer@uky.edu • Gray Design Building, Room 114 • UK ITS: 859-218-HELP (4357)
Check the College's current computer requirements before ordering. The required starting point is native 64-bit Windows 11, at least 32 GB of RAM, a 1 TB NVMe SSD, and a dedicated NVIDIA RTX graphics card with at least 8 GB of VRAM. The computer guidance page includes the remaining requirements and explains how to have an exact configuration checked.
Macs and Windows running virtually on a Mac do not meet the College requirement. Compatibility with one application does not establish compatibility with the software and workflows used across your courses. Access to a lab computer or a remote application does not change the purchase requirement.
Send an exact product link or final configuration screenshot to joe.brewer@uky.edu before purchasing. If you already own a computer, send its configuration so we can explain any gaps. Wait to buy software until your instructor or College technology staff confirms the application and license you need.
newstudent.uky.edu address.)linkblue@uky.edu form specifically, not a friendly alias. Write down both.Locked out? Call 859-218-HELP (4357). Password reset: reset.uky.edu
Changed June 2026. UK adjusted the eduroam certificate process. If your laptop or phone connected to eduroam before mid-June, it may refuse to connect now. Forget the network and onboard again using the link below.
linkblue@uky.edu and the password is your linkblue password.For current Wi-Fi assistance, use UK Wi-Fi help. Follow the University's onboarding instructions for your device.
Check current storage and collaboration details here: UK ITS Microsoft Office
The step-by-step install guide is in the UK Tech Help Center: Installing Microsoft 365 (KB0012178)
Important: OneDrive files are deleted when you leave UK, and personal OneDrive may not be recoverable after that point. Treat OneDrive as working storage, not as your archive. See Step 10.
Follow the Adobe Creative Cloud guide for the current UK license request and sign-in instructions. Requesting access, installing the Creative Cloud desktop app, and having an active license are separate steps.
Install the applications your courses require. Open one after installation to confirm you can use it. If you see Trial or Buy, use the license troubleshooting section in the Adobe guide before purchasing a separate subscription. When asking for help, include the prompt you see and which account you used to sign in. Do not send passwords or verification codes.
Rhino is the core modeling tool across most of our programs.
What you are buying. The educational license is the full commercial product, no watermark, no expiration, usable for commercial work. It is not transferable, and there is a limit of one per person.
One key, one platform at a time. A Rhino 8 key works on Windows or Mac, but not both simultaneously.
macOS users, stop here. Chaos does not make a macOS version of V-Ray for Rhino. It installs on Windows only. If you have a Mac and need V-Ray, use a College lab machine or plan for a Windows computer. Do not buy the license expecting it to run on your MacBook.
Everyone: wait until your studio professor tells you that you need this. Many students do not need V-Ray in the first year, and the license is an annual term that starts ticking the day you buy it.
Check the current Chaos education offering for included products, eligibility, and renewal terms before purchasing.
Twinmotion is free for students. There is no longer a separate Education Edition, so everyone eligible runs the same build with no watermark and no resolution limits.

Use the College-compliant dedicated NVIDIA RTX graphics configuration. Check the current Twinmotion download and licensing information for feature availability.
We use PaperCut, but do not install the general UK version. Use the College of Design package.
Follow the guide for your platform, add the CoD printers, then run a test print before your first deadline, not the night of it.
Check your print balance any time at codprint.uky.edu.
Printing questions are the most common thing we get in Room 114 during the first three weeks. Come see us early.
These may or may not be required for your courses. Check your syllabus before installing.
Mark your calendar now. Autodesk education access is a one-year term. Renewal opens 30 days before expiration and you must re-verify enrollment each year. If you let it lapse, you have to restart access rather than renew it, even if the software is still installed on your machine.
Check your course requirements before installing Revit. If your current computer cannot run a required application, discuss your options with College technology staff. A temporary access arrangement does not change the College computer requirements.
Keep the editable project and a second copy in another location. Follow the computer guide's backup advice.
2026-FA_ARC201_ProjectName_v03.linkblue@uky.edu, install your core apps| What you see | What it means | What to do |
|---|---|---|
| eduroam will not connect | Certificate process changed in June 2026 | Forget the network, run the ITS onboarding tool in Step 2 |
| Adobe says "not entitled" or shows Trial / Buy | Access or account needs checking | Follow the current Adobe guide before purchasing a subscription |
| Adobe rejects your email | Sign-in needs checking | Use the account instructions in the Adobe guide and include the exact prompt if asking for help |
| Rhino crashes immediately on a new laptop | Several causes are possible | Check the computer requirements and troubleshooting guidance; send your hardware details and exact error |
| No V-Ray installer for Mac | It does not exist | V-Ray for Rhino is Windows-only |
| Rhino order says "shipping" | Nothing ships | Check your email and spam for the license key |
| Autodesk stopped working after a year | Term expired | Re-verify enrollment and restart access |
| Printer not listed | Wrong PaperCut package | Uninstall, use the CoD package from the wiki |
Do this in your final semester, not after.
College of Design Tech Help
Gray Design Building, Room 114 · joe.brewer@uky.edu
UK ITS Customer Services
24/7 urgent: 859-218-HELP (4357)
Online support: techhelpcenter.uky.edu
Non-urgent requests: techhelpcenter.uky.edu/assistance
1:1 walk-up: Student Tech Help @ The Hub, W.T. Young Library basement
You've got this. Welcome to the College of Design — we're excited you're here!