CoD Wiki

University of Kentucky eduroam WiFi Connection and Troubleshooting Guide

Overview

eduroam (education roaming) is the secure, worldwide WiFi network available at the University of Kentucky and over 106 territories worldwide. As a UK student, faculty, or staff member, you can connect to eduroam at UK and any other participating institution using your linkblue credentials.

Two Connection Methods

UK offers two ways to connect to eduroam, each with distinct advantages:

Benefits:

How to connect:

  1. Visit www.uky.edu/eduroam on your device
  2. Follow the onboarding prompts
  3. The system will automatically configure your device with a certificate

Method 2: Manual Connection

When to use:

How to connect:

  1. Open your WiFi settings
  2. Select eduroam from available networks
  3. Enter your username as: yourlinkblueID@uky.edu (e.g., wlcat123@uky.edu)
  4. Enter your linkblue password
  5. Select Join or Connect

Important: You'll need to reconnect manually each time you change your linkblue password.

Device-Specific Connection Instructions

Windows 10/11

Manual Connection:

  1. Click the WiFi icon in system tray
  2. Select eduroam
  3. Check "Connect automatically"
  4. Enter credentials:
  5. If prompted about certificate verification, click Connect

Troubleshooting Windows Issues:

macOS

Manual Connection:

  1. Click WiFi icon in menu bar
  2. Select eduroam
  3. Enter credentials:
  4. Click Join
  5. If prompted to verify certificate, click Continue

iOS (iPhone/iPad)

Manual Connection:

  1. Go to Settings → WiFi
  2. Select eduroam
  3. Enter credentials:
  4. Tap Join
  5. When prompted to trust the certificate, tap Trust

Android

  1. Visit www.uky.edu/eduroam
  2. Download and install the configuration profile
  3. Follow the on-screen prompts

Manual Connection:

  1. Go to Settings → WiFi
  2. Select eduroam
  3. Configure settings:
    • EAP method: PEAP
    • Phase 2 authentication: MSCHAPv2
    • CA certificate: Use system certificates or Do not validate
    • Identity: yourlinkblueID@uky.edu
    • Password: Your linkblue password
  4. Tap Connect

Common Issues and Solutions

Issue 1: Can't Connect After Password Change

If you connected manually (not via certificate) and recently changed your linkblue password:

Solution:

  1. Forget the eduroam network on your device
  2. Reconnect using your new password

Issue 2: Previously Connected to UK-Guest

The UK-Guest network can interfere with eduroam connections.

Solution:

  1. Forget/remove UK-Guest network from your device
  2. Restart your device
  3. Connect to eduroam

Issue 3: Certificate Errors (Returning Students)

Due to certificate updates, devices previously connected via onboarding may experience errors.

Solution for iOS:

  1. Go to Settings → General → VPN & Device Management (or Profiles)
  2. Find and remove old eduroam profile
  3. Go to Settings → WiFi
  4. Tap the (i) next to eduroam
  5. Tap "Forget This Network"
  6. Reconnect using current instructions

Solution for macOS:

  1. System Preferences → Network → WiFi → Advanced
  2. Select eduroam and click the minus (-) button
  3. Click OK and Apply
  4. System Preferences → Profiles (if present)
  5. Remove any eduroam profiles
  6. Reconnect using current instructions

Solution for Windows:

  1. Settings → Network & Internet → WiFi
  2. Click "Manage known networks"
  3. Select eduroam and click "Forget"
  4. Reconnect using current instructions

Solution for Android:

  1. Settings → WiFi → Saved networks
  2. Long-press eduroam
  3. Select "Forget network"
  4. Clear any saved certificates in Security settings
  5. Reconnect using current instructions

Issue 4: Connection Drops While Moving Around Campus

This typically happens when your device struggles to switch between WiFi access points.

Solutions:

Issue 5: "Cannot Verify Server Identity" Error

Solution:

Alternative Networks at UK

UK-Devices

For devices that cannot connect to eduroam:

UK-Housing

Available in most residence halls (except Roselle, Ingels, Baldwin, and Smith Halls)

Residence Hall Specific Networks

Roselle, Ingels, Baldwin, and Smith Halls:

Graduate/Family Housing:

Best Practices

  1. Always use eduroam as your primary network when available
  2. Keep your device updated - Install all OS and security updates
  3. Use certificate connection when possible for long-term stability
  4. Secure your linkblue account - Use strong passwords and enable 2FA
  5. Report issues promptly - This helps ITS identify and fix coverage problems

Getting Help

Self-Service Resources

Report Connection Issues

  1. Visit the Self Service portal
  2. Fill out the "eduroam Connectivity Issue" form
  3. Include:
    • Your device type and OS version
    • Specific location where issue occurs
    • Error messages received
    • Steps you've already tried

In-Person Support

Contact Information

Important Reminders

Traveling with eduroam

As a UK community member, you can use eduroam at any participating institution worldwide:

  1. Look for the eduroam network
  2. Use your full UK credentials (linkblueID@uky.edu)
  3. Connect the same way you do at UK

Similarly, visitors from other eduroam institutions can connect at UK using their home institution credentials.