Why do I need to use a VPN?
Information Technology Services strongly recommends the use of the University's virtual private network (VPN) when working remotely with certain applications to better ensure the protection of University data and computing systems. In addition, using a VPN protects your device and personal data on your device when connected to the University network. VPN is not required to use and access Canvas, UK Email, Virtual Den, or Office 365 applications.
Word of Caution:
While your computer is connected to the campus VPN, ALL network traffic from your computer is directed through the University’s network, including email and web browsing. You may not be able to access devices on your home network from your computer while it is connected via the VPN.
Access Request
Filling out the request form
To access the form, visit the VPN Access Request form.
To request VPN access, perform the following steps:
1.Enter your linkblue using the search field. If the field didn't auto-populate, click the down arrow and enter your linkblue. Select your linkblue from the displayed result
2. Enter a phone number you can be contacted at.
3. Enter your justification for VPN access.
To access College of Design services from off campus.
4. Click Add attachments to add documents with additional information to fulfill your request.
5. Click Submit.
Note: When submitting the request, if you receive a message indicating that you are not authorized to perform the task or the cart item is invalid, clear your browser cache, restart the browser, and sign in to the form using the instructions in this KB article.
Installation
Once ITS has approved access, you can download the VPN Client from the following links:
You need your LinkBlue credentials to access these sites.
Instructions for installing the software are on Palo Alto’s Compatibility Matrix.
The UKY VPN gateway portal address is ra.uky.edu.
Troubleshooting
If you are having certificate problems with the GlobalProtect VPN Client on MacOS, please check this article (and/or the ITS Tech Help Center 859-218-HELP) for assistance.
If you are experiencing a problem with connecting to the VPN or configuring the client, here is a link to ITS knowledge base articles related to VPN. You should direct questions to campus ITS’s Technology Help Center. They can be reached in the following ways:
Phone - 859-218-HELP
A help ticket can be opened using UKY ITS Customer Services Assistance Request.