The printer jammed and ate your job and now you’d like to get your money back!

You expected your print job to come out of the printer, but nothing came out. To add insult to injury, you’ve had the charge deducted from your PaperCut balance. You’re here for our help to get a refund.

We make the PaperCut software that your organization uses and while we don’t have the capability ourselves to login to your system and get your money back directly, we can provide the steps below to make this as painless as possible.

Make the request to the FabLab Print Team

You will find you can login to see your previous jobs:

1. Log in to the user web interface at https://CoDPrint.uky.edu/user using your linkblue username and password.

2. Locate the first, failed print job on the Recent Print Jobs page.

3. Click the [Request Refund] link.

4. Enter a reason.

5. Click Send.